The Brisbane MSP That Clients Don't Leave.

Brisbane-based since 2002. Fixed monthly pricing, no lock-in, under-1-hour response. That’s why clients stay.

24+
Years in Brisbane IT
5.0★
from 44 Google Reviews
< 1hr
Response Time
Small Business IT Solutions Brisbane
women IT provider Netcomp

How we work

Netcomp Solutions Managed Services Provider

  • Under 1 hour response time
  • 24/7 automated monitoring
  • Fixed monthly pricing, no lock-in
  • Essential Eight aligned security
  • 100% client retention past year one
About Us

Essential IT Services & Cyber Protection to Secure Your Business

Networks, backups, monitoring, helpdesk. We run your IT function so you don't have to hire one.

Essential Eight alignment, endpoint protection, and real incident response — not antivirus with a logo.

Microsoft 365 setup, cloud migration, and hybrid workloads — configured once, properly.

Backups that are actually tested. Recovery plans that are actually written down. Standard on every Netcomp client.

SEO, Google Ads, and content measured in leads — not impressions or vanity metrics.

Business internet and VoIP — selected, installed, and supported by people who answer the phone.

Free onboarding. Free cybersecurity audit.

Every new Netcomp client starts with a full Essential Eight review, fully configured, at no cost. You know where your risks are before you see your first invoice.

Start the conversation

Vitaly

Managed IT

Elena

Digital Marketing

Meet the team behind Netcomp.

See the full team

it really feels like they are our IT department.

We can pick up the phone and talk to somebody.

Annette
Hitman Pest Control
I have been using Netcomp as my role as office manager at Hitman Professional Pest Control since 2008. They come to our office regularly every week and look after our computer equipment including 20+ computers and our servers. No matter what time of the day it is Netcomp team will always return my call and most times is able to fix any problems remotely. If you’re looking for a reliable IT person, then Netcomp is the one for you.
Terese
Seamech
Before we started working with Netcomp our computing system was struggling with the upkeep of two businesses on one outdated server with terrible remote connectivity. Two years later we are running smoothly with a new updated system and server hosted in Netcomp’s own secure data centre. We feel safe knowing that Vitaly is always quick to respond should any IT advice or urgent support be needed
Vesna
Maney Transport
It’s amazing what a company can do with reliable and excellent IT support. Netcomp Solutions are being a part of Maney Transport supporting team for quite some time and we are very happy to have them on our speed dial. Always on time, available and friendly. Would recommend to anyone, anytime!!!
Nikki
Just Us Law
As a law firm our IT systems need to run smoothly at all times given the importance of our deadlines. Our firm have been using Vitaly from Netcomp Solutions as our IT Department since 2008 and he has solved many problems for us quickly and efficiently. Through Netcomp we recently updated our server and a number of desktop computers which greatly improved the slow performance our system was developing. In addition he has also helped us get up and running with our new Open Practice software and hosts our firms website. He has been responsive and readily available and it’s a relief to know that he is available to support us.

FAQ

Our IT support pricing is transparent and straightforward, not tied to your business revenue or industry type. For clear, detailed pricing plans, visit our website at  MSP Pricing Details

Our IT solutions deploy modern software, carefully selected to match your business’s unique demands. From real-time IT infrastructure monitoring to steadfast cybersecurity defences, we equip your systems with tools that drive seamless operations and safeguard your data. This suite is constantly updated to harness the latest technological advancements, guaranteeing not just efficiency but also a competitive edge for Brisbane businesses

Managed IT services ensure your tech runs smoothly, so you can focus on growth. They’re a smart move for any Brisbane business seeking tech reliability and efficiency

Opting for IT Managed Services is like gaining a team of dedicated IT professionals who are always ready to address your tech concerns. This service diminishes the likelihood of costly downtimes and technical mishaps. It’s about entrusting your IT operations to experts who proactively manage and resolve issues before they escalate. With this support, you’re free to direct all your energy towards your business’s growth, innovation, and success without the stress of IT challenges

When selecting a managed IT services provider, you want to ensure they not only have a robust presence in Brisbane but also come highly recommended. Start by checking their Google reviews and testimonials to gauge customer satisfaction. An established provider should have a strong online presence, reflecting their credibility and expertise. Look into their case studies or client success stories for insights into their experience, particularly in your industry.

Word-of-mouth is also a reliable indicator of reputation. Ask within your professional network for referrals or speak to current clients to understand their firsthand experiences. Evaluate the provider’s responsiveness, the breadth and adaptability of their services, and their ability to offer solutions that align with your specific business needs.

Consider their certifications and partnerships with leading technology vendors, which can be a testament to their expertise and commitment to staying up-to-date with the latest technological advancements. Lastly, ensure they have a clear communication plan and offer scalable support options that can grow with your business

Netcomp offers two managed IT plans. Casual Support ($75 per PC per month, incl. GST) covers the essentials — patching, antivirus, spam filter, Microsoft 365 backup, and 24/7 monitoring. When your team actually needs hands-on help, support is billed at $200/hour in 15-minute blocks. This plan suits businesses with rare IT issues who want predictable monthly coverage for the foundations.

Unlimited Remote Support ($200 per PC per month, incl. GST) includes everything in Casual Support plus unlimited remote help-desk support during business hours and Microsoft 365 cloud management. This plan suits businesses whose teams call IT often and want fully predictable monthly costs with no per-ticket charges. Adds, moves, and changes are billed separately at $200/hour.

Our Cyber Security add-on ($35 per PC per month, incl. GST) strengthens your Essential Eight posture with application control, endpoint detection & response, Microsoft 365 threat detection, and DNS filtering. Available on top of either plan.

For the full breakdown and side-by-side comparison, see our pricing page. Word-of-mouth is also a reliable indicator of reputation — ask within your professional network for referrals or speak to current clients to understand their firsthand experiences.

At the heart of our IT management service is a commitment to convenience and efficiency. We start by installing specialized software on your systems that enables our Brisbane-based experts to provide remote support and resolve your IT issues swiftly. Regular system evaluations are conducted to confirm your software is up-to-date and your operations are running at peak efficiency. Whenever you face an IT challenge, we’re here to offer the necessary support with a focus on minimizing downtime. Our role extends beyond problem-solving; we’re your strategic IT partners, ensuring your technology drives your business forward without interruption

Our IT support spans across multiple sectors in Brisbane, serving legal firms, healthcare practices, educational institutions, professional services, non for profits, accountants, medical services, dental practices, manufacturing, mining and gas, architects, engineers, retail outlets, real estate agencies, construction companies, and hospitality businesses, tailoring our services to each industry’s unique demands

Your digital security is our top priority. We adhere to Australian cybersecurity regulations and incorporate the Essential 8 mitigation strategies to fortify your systems. By staying ahead with the most recent cybersecurity protocols, we deliver comprehensive protection to safeguard your infrastructure against emerging threats, ensuring your Brisbane business remains secure and compliant

A managed IT services provider is a specialized company that takes on the responsibility of maintaining and anticipating the need for a range of IT processes and functions. Their aim is to improve operations and cut expenses for your business. Typically, they manage network and data services, cybersecurity, cloud storage, and recovery solutions. They offer round-the-clock monitoring of your IT environment, handle updates and patches, support your IT infrastructure, and provide strategic consulting to align your technology with your business goals. By partnering with a provider, you can focus on your core business objectives, knowing that your IT systems are in expert hands and any issues will be handled swiftly and effectively, often before they can impact your operations

Managed IT services function as an all-encompassing IT department for your business. Providers of these services deploy modern technology to monitor your systems continuously, detecting and resolving technical issues, often before you’re even aware of them. They perform regular maintenance and updates to ensure your operations run smoothly, reducing the risk of unexpected disruptions.

These services often include remote troubleshooting and support for immediate resolution of IT problems. However, if an issue requires an in-person approach, many managed service providers will dispatch skilled technicians directly to your office for on-site repairs and support.

Additionally, managed IT services extend beyond just fixing problems; they provide strategic planning and advice to ensure your IT infrastructure aligns with your long-term business goals. This includes everything from recommending and implementing the best IT infrastructure monitoring software to advising on cybersecurity strategies and cloud computing solutions.

By offloading your IT management to a trusted provider, you’re not just solving tech issues; you’re ensuring your business is equipped with the latest IT solutions tailored to support and scale with your operations. This strategic partnership allows you to concentrate on growing your business with the confidence that your technology needs are fully managed by experts

Managed IT Services are designed for businesses of all sizes—from cozy cafes and boutique agencies in Brisbane to sprawling enterprises. They’re perfect for organisations that want to use advanced IT support services and infrastructure management but without the expense and complexity of managing it all in-house. Whether you’re a solo entrepreneur or part of a larger company, these services scale to match your needs, ensuring your tech is an asset, not an obstacle

Not sure if we're the right fit?

Book a 20-minute call with Vitaly. We'll look at your current setup and tell you — honestly — whether Netcomp is the right move for your business. No sales pitch.

Contact Us
Vitaly, founder of Netcomp Solutions Brisbane IT support